Privacy Policy

Effective Date: May 4, 2026 · Last Updated: September 12, 2026

1. Who We Are

ClickRadius is operated by ClickRadius LLC, an Arizona limited liability company, which owns all intellectual property. References to “we,” “us,” or “ClickRadius” in this policy mean ClickRadius LLC.

Contact: info@clickradius.io · (480) 588-2115 · Scottsdale, Arizona

2. Information We Collect

Information You Provide Directly

• Account information: name, email address, business name, phone number (when you sign up)
• Payment information: card entry is handled by Stripe or Authorize.Net, depending on the service channel. ClickRadius stores provider references and limited card descriptors needed for billing and support, but not a full card number or card security code.
• Website information: URLs you submit for analysis, WordPress credentials if you authorize auto-fix deployment, schema preferences, content briefs
• Assisted forum information: when you choose this feature, the public Reddit or Quora question URL and text you submit, the approved answer revisions, the forum identity label you say you are authorized to use, your manual-action attestation, the public result permalink, and our later readback receipts. ClickRadius does not retain the raw third-party page body in this workflow.
• Communications: emails, support requests, partner inquiries

Information Collected Automatically

• Free scanner usage: URL submitted for analysis, scan results, IP address, browser user agent, timestamp
• Service usage: log data, feature usage, error reports
• Cookies and browser storage: essential score-access cookies and browser values used for authentication, security, consent/notice state, selected-site state, and preferences. The current site does not activate an optional analytics tracker through its browser-storage notice.

Information About Your Clients (Agency Partners Only)

If you are an agency partner submitting client websites for white-label fulfillment, we collect the client’s website URL, business type, and any access credentials you provide. You are responsible for ensuring you have your client’s consent to share this information with us.

3. How We Use Your Information

• Deliver the ClickRadius platform: scan submitted websites, prepare eligible corrections, apply an exact correction only with current authorization and a capable connection, record monthly citation and mention samples, and produce reports
• Prepare source-grounded answers for customer-selected public forum questions, record exact approvals and customer-declared manual actions, and independently check the submitted public permalink
• Communicate with you about your account, support requests, and product updates
• Process payments and manage billing
• Improve our products through aggregated usage analysis
• Send marketing communications you have opted into (you can unsubscribe at any time)
• Comply with legal obligations

4. Service Providers and Customer-Authorized Integrations

The provider used depends on the feature, account channel, and integrations you authorize. A supported integration is not necessarily enabled for your account. Data involved in a selected function may include its request or content, relevant site/account context, and the provider authorization needed to perform it:

• Anthropic (Claude API) — AI content generation, fact-checking, citation monitoring. Privacy policy.
• OpenAI (ChatGPT and image APIs) — AI citation monitoring and generated images when those features are used. Privacy policy.
• Google (Gemini API, PageSpeed Insights, and connected Google services) — AI citation monitoring, Core Web Vitals, and customer-authorized Google integrations. Privacy policy.
• Perplexity — AI citation monitoring. Privacy policy.
• xAI and DataForSEO — AI measurement and search/market data when those measurement paths are enabled.
• Stripe or Authorize.Net — payment processing for the applicable direct or agency channel. Stripe privacy policy.
• Website connectors — WordPress, Shopify, and Cloudflare when you authorize ClickRadius to inspect or change the connected property. Cloudflare privacy policy.
• Social and listing integrations — providers such as Meta, X, LinkedIn, Google Business Profile, Reddit, Medium, Bing Places, Data Axle, and Foursquare only for a feature and account that has been connected and authorized.
• Assisted public forum workflow — Reddit and Quora public pages when you submit an exact question or result URL. The assisted workflow reads those public pages; you—not ClickRadius—post, correct, or remove the answer through a forum identity you are authorized to use. The selected question and approved client source may be sent to the applicable AI processor to draft and verify a grounded answer.
• Communications and customer operations — our configured email-delivery and customer-operations systems for account, support, report, incident, and service administration.

5. How We Share Information

We do not sell your personal information. We share information only:

• With the applicable service providers or customer-authorized integrations described above, to perform the selected function
• If required by law (subpoena, court order, government investigation)
• To protect our rights, property, or safety, or that of our users or others
• In connection with a business transfer (merger, acquisition, asset sale) — we will notify you in advance
• With your explicit consent

6. Cancellation, Offboarding, and Privacy Requests Are Different

Cancellation controls renewal, billing, and the end of service under the applicable Terms. Offboarding is the read-only period after service ends; for direct retail service the portal remains available for 90 days for evidence review and export, no new work runs, and published work is not automatically removed. A privacy request is a separate verified process for access, correction, deletion, portability, or objection. It does not silently cancel an agreement or payment authority, and cancellation does not automatically erase data.

7. Data Retention and Deletion Review

We retain active-account data while needed to provide the service. After service ends or a verified privacy request is approved, each data population must be classified for erasure, minimization, retention, external action, or exclusion from the verified scope. Billing, agreement, tax, dispute, fraud/security, and tamper-evident effect records may require limited retention; personal fields should be minimized where the underlying evidence must remain.

Free-score access may expire after 90 days, but access expiry is not a claim that every related database row, log, backup, email, downloaded report, or public copy has been erased. Backup, provider, browser/download, customer-property, and public-cache copies require separate handling and may remain as disclosed residuals. We do not call retained or unverified copies “deleted.”

8. Your Rights

Depending on your location, you may have the following rights:

• Access: request a copy of the information we hold about you
• Correction: ask us to correct inaccurate information
• Deletion: request that we delete your information
• Portability: receive your information in a structured, machine-readable format
• Objection: object to certain processing (e.g., direct marketing)
• Withdrawal of consent: withdraw any consent you previously gave

To exercise any of these rights, email info@clickradius.io or follow our data-request instructions. We target acknowledgment within two business days and a substantive response within 30 calendar days. We may first need information sufficient to verify your identity and authority. If applicable law permits or requires a different period, extension, exception, or refusal, we will explain the status rather than represent unfinished or retained data as deleted.

California Residents (CCPA/CPRA)

California residents have the right to know what personal information we collect, request deletion, opt out of sale (we don’t sell personal information), and non-discrimination for exercising their rights.

EEA / UK Residents (GDPR)

If you are in the European Economic Area or United Kingdom, processing must have an applicable legal basis. Depending on the purpose and context, those bases may include performance of a contract, legitimate interests, consent, and compliance with legal obligations. You may also have the right to lodge a complaint with your local supervisory authority. The jurisdiction-specific basis and retention schedule require legal review.

9. Security

We use encrypted connections (TLS), server-side AES-256-GCM encryption for provider credentials classified as sensitive, masked/non-exporting credential responses, JWT-based authentication with server-side session revocation, tenant checks, and limited internal access. Long-lived login tokens and essential preferences may be held in browser storage; protect access to your device and use the all-sessions sign-out/password-reset controls if a session may be compromised. The administrator setup page does not retain provider credential fields in local browser storage. No transmission or storage method is 100% secure, and we cannot guarantee absolute security.

10. Children

ClickRadius is not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have, please contact us immediately.

11. Changes to This Policy

We may update this policy from time to time. We will post the updated version with a new “Last Updated” date. For material changes, we will notify account holders by email at least 30 days before the change takes effect.

12. Contact Us

Privacy questions: info@clickradius.io
General contact: info@clickradius.io
Phone: (480) 588-2115
Mail: ClickRadius LLC, Scottsdale, Arizona